The Kind-Hearted Smart Aleck

I'll be the first to say that Amazon is one of the fastest, best, most convenient, and most lucrative companies in the world. Having said that, though, they aren't without faults, and one of them happens to be customer service. After trying to sign into Amazon last week, I was greeted with a confirmation pop-up, which asked that I type the final four digits of a credit card number. Unfortunately, the card they provided was an old one to which I no longer had access. So I called customer service for assistance. The first gentleman I spoke with was very friendly. I told him about my situation, and while he couldn't personally aid me, he transferred me to a specialist in the area. This specialist certainly was "special," I tell you... I should probably preface this conversation by saying I sparingly use Amazon for shopping. I typically use it to sell books I've written. So the "specialist," after I explained to him the situation I was in, asked me...